Privacy Policy
Caveni Digital Solutions

Last updated: 01/01/2019

 

Overview

Caveni knows our customers care about how Caveni uses, maintains, and shares the information we collect about them, and the choices they have regarding that use and sharing. Caveni holds customer privacy in the highest regard, and we are committed to protecting your privacy as we describe in this Privacy Policy. We value the trust you place in us as a customer when you subscribe to one or more of the Services.

This Caveni Privacy Policy (the “Privacy Notice” or “Notice” or “Policy”) describes: (1) the types of information Caveni collects when you subscribe to, use, and/or access our Website or Services; (2) how we use, share, and protect that information; (3) how long we retain that information; and (4) the legal limitations imposed on our collection, use, and sharing of information that personally identifies you.

This Notice also provides you with information about how to access, review, and correct information that personally identifies you, how to set privacy preferences and opt out of certain uses and sharing of information, and your rights under federal law and this Notice concerning your personally identifiable information.

Entities Covered

In this Notice, the terms “Caveni,” “we,” “us,” or “our” refer to the operating company, subsidiary, or affiliate of Caveni Digital Solutions, LLC that (1) owns and/or operates this website, and (2) delivers one or more of the Services. The term “you” refers to you as a user, customer, or subscriber to one or more of the Services.

Services Covered

This Privacy Notice applies to use of this Website. This Privacy Notice also applies to all products and services offered by Caveni Digital Solutions. Collectively, these are referred to as the “Services” throughout this Privacy Notice.

Information Covered

This Privacy Notice also does not apply to (1) information that may be collected through any other products, services, websites, or applications, even if you access those other products, services, websites, or applications through our Services and even if they are co-branded with Caveni brands or the brands or logos of our affiliated companies; (2) information collected by 3rd party devices, such as a “smart TV,” or through a third-party (non-Caveni mobile application, where the manufacturer or application owner has enabled information-gathering capabilities including automatic content recognition that we do not control; or (3) interactions with third-party content providers that you may access through the Services, such as online hosting providers you may reach through our service process. You should read the privacy policies for these other products, services, websites, and applications to understand whether and how they apply to you and the data they collect about you.

Please read this entire Privacy Notice to understand our privacy policies and practices. You can also find answers to your specific questions quickly by using the links below.

Finding information quickly in this Privacy Notice

I. Collection of Information

Information You Provide to Us
Information We Collect When You Use the Services
Location Information
Information Provided by Third Parties

II. Use of Information

To Provide and Improve the Services
To Communicate with You
To Provide Recommendations and Deliver Relevant Advertising and Marketing
To Create Analytics and Measurement Reports

III. Sharing and Disclosure of Information

Service Providers
The Caveni Family of Businesses
Account Owners and Users
Third Parties for Marketing Purposes
Other Third Parties
When Required by Law or To Protect Caveni and Others
Cookies and Their Use
Testimonials

IV. Your Choices

Opting Out of Certain Marketing Communications

V. Your Rights under Federal Law and State Law

Personally Identifiable Information

VI. Accessing and Correcting Information

VII. Other Important Information

Protecting the Information We Collect
Data Retention
Changes to the Privacy Notice
How Do I Contact Caveni?

I. Collection of Information

This section describes the types of information Caveni collects when you subscribe to, use, and/or access one or more of the Services. Some of our Services permit you to establish secondary accounts, and if you do so we collect similar information in order to establish and maintain those accounts. When you allow others to use or access the Services through your account, we collect information about their use, as well.

Information You Provide to Us

We collect information that you provide to us when you create an account with us or when you call us, use online account tools (for example, when you access My Account or exchange emails with an agent), report service issues, complete customer surveys, enter contests and promotions, or otherwise communicate with us. This information includes:

name and contact information (for example, billing address, service address, email address, and phone numbers);
payment information, such as your payment card or bank account information;
information related to a credit application for the Services, which may include your Social Security number, driver’s license number, or other government issued identifiers;
information you provide to authenticate your access to the Services, such as passwords, images, voice recordings, or other personal identifiers;
information you provide when you establish custom settings or preferences; and
customer correspondence and other communications records, including records of calls and chats with our customer service representatives.

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Information We Collect When You Use the Services

We also collect information about your account and your use of the Services, which may include:

your account number;
billing, payment, and deposit history;
maintenance information;
the types of Services to which you subscribe;
the device identifiers and network addresses of equipment used with your account;
voice commands;
video and audio recordings;
records indicating the number and types of devices connected to our network;
technical information about your Service-related devices, including customization settings and preferences;
network traffic data;
information about your use of the Services and their features, including video activity data, as well as Internet or online information such as web addresses and other activity data in order to render service; and
additional information about the Service options you have chosen.
When you use the Services, our system automatically generates, transmits, and collects much of this information as part of providing the Services to you. For example, we receive information about the use of video players, applications, and other devices and software connected to our system (“ activity data”). The activity data includes, for example, which programs, and advertisements are viewed and for how long. It may also include information about navigation through our website and applications, and use of devices like desktops and tablets. If you select various features of our equipment, such as voice commands or search, we also will collect and process the data needed to fulfill your requests.

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Location Information

We may collect information from the devices you use to access the Services that tells us where you are at a specific point in time.

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Information Provided by Third Parties

We also obtain data and information about you from third parties. For example, when you request new or additional Services or features from us, we may obtain credit information from credit reporting agencies.

We may obtain additional information about you from third parties such as demographic data (for example, gender, age, and census records, etc.), location data (for example, designated market area, zip code, etc.), interest data (for example, sports, travel, and other recreational activities, shopping preferences, etc.), or purchase data (for example, public records, loyalty programs, etc.). We may combine the data we collect from third parties with information in our business records, including information about your use of the Services. We may also combine information about your use of the Services with information we obtain from your use of other products, services, websites, and applications from Caveni. We use this combined data as described in the “Use of Information” section below.

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II. Use of Information

We use the information we collect to provide and improve the Services and our network, to communicate with you, to deliver relevant advertising, to create measurement and analytics reports, and to provide additional features and offerings. Sometimes we use information that personally identifies you, such as when we are authenticating your account or communicating with you. We also maintain and use information in de-identified or aggregated forms that do not identify you.

To Provide and Improve the Services

We use the information we collect to conduct business activities related to providing you with the Services, including:

establishing your account
measuring credit and payment risk;
billing and invoicing;
authenticating access to your account;
account administration;
service delivery;
maintenance and operations, including management of the network and devices supporting our service and our systems;
technical support;
hardware and software upgrades for devices and systems;
understanding the use of our services;
improving our services and identifying and developing new products and new services;
marketing and advertising;
detecting the unauthorized reception, use, or abuse of the Services and to protect our customers from fraudulent, abusive, or unlawful use of, or subscription to, the Services;
collecting fees and charges;
protecting our rights, our personnel, and our property; and
complying with applicable law.

We also use the information we collect to measure and analyze how our customers are using the Services. For websites, this includes assessing which pages are most popular, how many people visit a page and for what length of time,, whether people are watching advertisements, and what programming is most effective for our Services. It also includes determining how our customers prefer to view certain kinds of web pages when they use our service.

When we provide you access to third-party content providers we may measure how often and how long you use such services, but your use of those third-party providers are controlled by the terms and privacy policies of those providers. We similarly analyze customer usage data, such as the region from which your session originates, the peak times of usage, or the types of pages are being visited.

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To Communicate with You

We also use the information we collect to deliver and personalize our communications with you. For example, we may use the contact information you provide to inform you of Service updates or the status of a service request or outages, to invite you to participate in a survey, to collect amounts you owe, or in connection with other activities related to the Service. We will provide you with service-related announcements, such as a pricing change, a change in operating policies, a service appointment, or new features of one or more of the Services you receive from us through emails, texts, calls, Caveni-provided equipment, and other communications methods. You may select the manner in which you prefer to receive many of these communications by emailing our support team at Caveni.com/contact

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To Provide Recommendations and Deliver Relevant Advertising and Marketing

We may also use information about you and/or your use of the Services or other services we provide to determine what services to recommend to you and to send you promotional communications for the Services and other products and services we think may be of interest to you. We may also use this information to help third-party advertisers and programmers deliver more relevant advertising, including Google.

These promotional communications and advertisements may be directed to you because you subscribe to one or more of the Services, because of the way you use the Services, because you live in a certain geographic area, or based on demographic and interest information that we collect or obtain from other companies. These communications may be subject to your consent, as described in Section IV of this Notice (“Your Choices”). In no event will Caveni give your name or other personally identifying information to an advertiser without your consent.

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To Create Analytics and Measurement Reports

We and service providers who work on our behalf may use and combine data from our business records – including account information, page activity data, and other usage data – with data from third parties to create measurement and analytics reports. These reports do not contain any information that personally identifies you and instead contain de-identified or aggregate information.

We use these reports for many of the purposes described above, such as for improving the Services, creating and delivering more relevant advertising on behalf of Caveni and other third parties, determining whether and how an advertiser’s messages are viewed, and analyzing the effectiveness of certain advertisements on the Caveni platforms and services and other platforms and services. We also use these reports to work with academic or research groups, and for other uses that help us develop and fund improvements. We may share these reports with programmers, advertisers, or others. To learn about the choices you have with respect to our use of your information for these purposes, see Section IV of this Notice (“Your Choices”).

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III. Sharing & Disclosures of Information

We limit the information we share and disclose to others as described below.

Service Providers

In order to provide and support the Services, sometimes we use third-party companies as service providers that work on our behalf to transmit, collect, process, or store information for us. We require these service providers to treat the information we share with them as confidential and to use it only for the purpose of providing the services for which they have been engaged. These engagements typically include services such as billing and collections, administration, auditing and accounting, professional advice and consulting, surveys, marketing, service delivery and customization, maintenance and operations, security incident verification and response, service notifications, fraud prevention, and services to improve our programming and advertising offerings. For example, Caveni uses service providers to process payments for us and we may share your payment information with those billing processors when you make a payment. Or, Caveni may use a service provider to obtain information about you to assess your credit and payment status.

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The Caveni Family of Businesses

Caveni may share the information it collects with its affiliates that offer other Caveni and Caveni-branded products, services, and applications. We do this so that these companies can provide services to you and to make it easier for you to use Caveni Services. We may also share information about you with other Caveni companies (including branded companies and other non-Caveni branded affiliates) for marketing and advertising purposes when we have any required consent to do so.

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Account Owners and Users

Caveni may disclose any information about a customer’s account and use of the Services and their features to the primary account owner after appropriate authentication. The primary account owner may also authorize other users to access information on the account, and that may include data about you and your use of the Services.

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Third Parties for Marketing Purposes

We will not share, sell, license, rent, or otherwise permit access to information that personally identifies you to an unaffiliated third party for that third party to market its products or services to you, unless we have the required consent to do so. Unless we have your affirmative “opt-in” consent, we will not sell or share any of your personally identifiable web browsing information, activity data, sensitive information (such as financial account information), or call detail records that we collect from our system. We may, however, share de-identified or aggregate information with third parties for their own uses when those third parties commit to not re-identify that information or share it with others who may attempt to do so.

As permitted by federal law, we may disclose your name and address to non-governmental entities, such as charities or businesses, so long as such disclosure does not reveal, directly or indirectly, the extent of your use of the Services or the nature of any transaction you make over our system. You have the right to prohibit or limit this kind of disclosure by asking to be placed on our “do not disclose” list, as described in Section IV of this Notice (“Your Choices”).

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Other Third Parties

If you subscribe to our website development service, Caveni may disclose information about you to others in connection with features and services as requested by you.

We may also make subscriber names, addresses, and telephone numbers available, or cause such subscriber information to be made available, through directory assistance operators.
We may provide subscribers’ names, addresses, and telephone numbers to unaffiliated directory publishers and directory assistance providers for their use in creating directories and offering directory assistance services.
Once our subscribers’ names, addresses, and telephone numbers appear in telephone directories or directory assistance, they may be sorted, packaged, repackaged, and made available again in different formats by anyone.
We take reasonable precautions to ensure that non-published and unlisted numbers are not included in our telephone directories or directory assistance services, but we cannot guarantee that errors will never occur.

If we (or our parent company) enter into a merger, acquisition, or sale of all or a portion of our assets, information about you and your subscription, including information that personally identifies you, will, in most instances, be one of the items transferred as part of the transaction. If this Notice will be changed as a result of such a transaction, you should refer below under “Changes to the Privacy Notice.”

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When Required by Law or To Protect Caveni and Others

There are times when we may be required by law to disclose information about you to third parties. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant.

If you subscribe to our services, Caveni may be required to disclose information that personally identifies you to a governmental entity in response to a court order. In this case, the United States law requires that you be afforded the opportunity to appear and contest in a court proceeding relevant to the court order any claims made in support of the court order. At the proceeding, the United States law requires the governmental entity to offer clear and convincing evidence that the subject of the information is reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in the case.

If you utilize our development services, Caveni may be required to disclose information that personally identifies you to a governmental entity in response to a subpoena, court order, or search warrant, depending on the type of information sought. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. We may also seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant.

A non-governmental entity, such as a civil litigant, can seek information that personally identifies you or your use of our services only pursuant to a court order and we are required to notify you of such court order. If Caveni is required to disclose information that personally identifies you to a private third party in response to a civil court order, we will notify you prior to making such disclosure unless legally prohibited from doing so.

We may also disclose information that personally identifies you as permitted by law and without your consent when it is necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.

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Cookies and Their Use

Cookies are alphanumeric identifiers that are transferred to the clients’ hard drives through their Web browsers.

The “Help” portion of the toolbar on most browsers will be more helpful in explaining how to prevent the browser from accepting new cookies, how to have the browser notify the user when a new cookie is received, or how to disable cookies altogether.

The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy statement. We do not have access or control over these cookies.

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Testimonials

With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us.

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IV. Your Choices

In many instances, you have choices about how we communicate with you and how we use and share your information.

Opting Out of Certain Marketing Communications

For your convenience, you may contact our support and request changes to any of the following:

your account communications and notifications;
your marketing calls, texts, and direct mail preferences;
your preference for door-to-door sales calls;
promotional or commercial emails Caveni may send to you; and
targeted advertising for third-party products and services based on your interests.Ask us to put your name on our internal company “do not call,” “do not mail,” or “do not knock” list.You may also contact us at this number and ask to be placed on the “do not disclose” list, which will let us know that you do not want us to share your name and address with third parties, as described above.

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V. Your Rights under Federal and State Law

This Notice is designed to comply with federal and state law requirements, including California law, which is applicable to our customers located in California.

If you believe that you have been aggrieved by any act of ours in violation of applicable laws, we encourage you to contact us directly as described below in “How Do I Contact Caveni?” in order to resolve your question or concern. You may also enforce the limitations imposed on us by the United States Government as applicable with respect to your personally identifiable information through a civil lawsuit seeking damages, attorneys’ fees, and litigation costs. Other rights and remedies may be available to you under federal or other applicable laws as well.

This Privacy Notice neither supersedes, enhances, nor modifies any arbitration agreement to which you may be bound as a subscriber to one or more of the Services.

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VI. Accessing and Correcting Information

It is important that your account records contain accurate information. You may correct or update information about your account as described below. We will correct our records upon reasonable verification that the changes you request are proper.

If you would like to examine your own personally identifiable information, you may do so at your local Caveni office upon reasonable prior notice to us and during our regular business hours. To do so, please contact us by email at Caveni.com/contact, giving us a reasonable period of time to locate and, if necessary, prepare the information for review, and to arrange an appointment. You will need to provide proper identification and you will only be permitted to examine the personally identifiable information in your account and no other account.

Caveni reserves the right to charge you for the reasonable cost of retrieving and photocopying any documents that you request.

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VII. Other Important Information

Protecting the Information We Collect

We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of information about our customers. These security practices include technical, administrative, and physical safeguards, which may vary, depending on the type and sensitivity of the information. Although we take the responsibility of safeguarding your information seriously, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information.

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Data Retention

Caveni maintains information that personally identifies you in our regular business records while you subscribe to one or more of the Services. We also maintain this information for a period of time after you no longer subscribe to a Service if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. These purposes typically include business, legal, or tax purposes. If these purposes no longer apply, we will destroy, de-identify, or anonymize the information according to our internal policies and procedures.

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Changes to the Privacy Notice.

We may modify this Notice at any time. You can view the most current version of this Notice by going to Caveni.com/Privacy-Policy. If we make material changes to this Privacy Notice, then we will provide you at least 30 days’ notice and will also notify you by e-mail, direct mail, bill messaging, or other reasonable methods that we select. If you continue to use the service following notice of the changes, we will deem that to be your acceptance of and consent to the changes in the revised Privacy Notice. If we make material changes that will result in a new use, disclosure, or permission of access to previously collected information that personally identifies you, we will obtain your opt-in consent before implementing those specific changes.

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How Do I Contact Caveni?

If you have any questions or suggestions regarding this Privacy Notice, or wish to contact us about your personally identifiable information, please reach us as follows:

Website: Caveni.com/contact